IMPORTANCE OF PRIVIDING EXCELENT SERVICE

EXCELLENT CUSTOMER SERVICE IS VITALLY IMPORTANT IN THE HOSPITALITY INDUSTRY IN ISLAMIC PERSPECTIVE

1. KNOW OUR PRODUCT OR SERVICE.

•  In order to provide good customer service, we need to know what we're selling, inside and         out.

2. BE FRIENDLY

• When we are in a facing situation, a warm greetig should be the first thing our customer see and hear whe they ask for help.

3. SAY THANK YOU

• Saying thank you to express our appreciate and after every transaction because it was the easest way to start a habit of good customer service.

4. SHOW RESPECT

• Make sure you and other staffs have handling the customer service tasks in courteous and respectful.